In this first installment of a two-part series, we’ll be going over Phase One, the build out of the “core” patching and reboot functionality on Ansible.
History Around a year ago, we began working with a customer whose Red Hat Enterprise Linux (RHEL) 6 and 7 OS patching process was being conducted manually. This required highly skilled administrators focused solely on patching. Documentation was eschewed in favor of tribal knowledge and manual command entry at the command line presented moderate to high risk during server patching.
The following is a quick tutorial on using the ServiceNow API with python to programatically create and update configuration items. A personal development instance of ServiceNow Jakarta was used for testing the code below.
About the ServiceNow API Servicenow uses a REST Table API that allows users to perform create, read, update and delete operations on existing tables. ServiceNow also provides you with a REST API Explorer that uses information from your instance to provide you with a list of endpoints, methods, and variables that you can use to build and send a REST request.
Welcome to the Encore DevOps blog!
We on the DevOps team have been working for about a year and a half building tons of automation solutions for Encore’s Managed Services customers. Up until now we haven’t had a place to publicly showcase the more technical work that we’ve been doing. This blog serves as a new space for our engineers to share their experiences around new and innovating technologies we’re exploring.
